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PSST Expands Client Success Department and Appoints New EAA

Publication Date: 2/26/2015 10:03:12 AM

PSST has expanded its Client Success Department with two new positions and hired a new executive administrative assistant to address the company’s continued growth.

Dianna Palmer, Ed.D, has been named PSST’s Client Success Sales Advisor. Palmer is a retired human resources director from Jefferson County Public Schools, Kentucky’s largest school district, and a former human resources director for Gadsden County Schools in Florida. Palmer will be responsible for the successful implementation of client software installations, which includes support oversight, quality assurance and ongoing product usage analysis. She also will contribute to PSST’s business development with new sales opportunities.


Susan Farlee will serve as a PSST Client Success Advisor. Farlee recently retired as the Finance Officer of Hickman County Schools, Kentucky after more than 37 years of service to the district.  She, too, will be responsible for the successful implementation of client software installations and provide support, quality assurance and ongoing product usage analysis.


PSST has also hired Karen Collins to serve as Executive Administrative Assistant to the company’s president Larry Roach and to support business development, sales and marketing. Collins previously served as an executive administrative assistant at Emory University, Woodruff Health Sciences Center Office of Research.


“Our product portfolio is growing with new seamless software and integration solutions that allow businesses and organizations such as school districts to integrate all their employee data from multiple sources for comprehensive human resources management and for Affordable Care Act compliance,” Roach said. “The addition of new team members ensures we will continue providing excellent client service as the company grows.”


PSST’s most recent product additions include ACA-Track™ and SeamlessHR.


ACA-Track is a single source solution for complete Affordable Care Act compliance. It collects and monitors actual employee hours worked, as well as creates complaint IRS reports.


PSST’s SeamlessHR completely integrates Frontline’s AppliTrack and HR Files with Munis® financial management system for a comprehensive HR management solution – from recruitment to onboarding to termination.